Refund policy

NordicLeatherCo Refund & Return Policy

At NordicLeatherCo, each piece is carefully handcrafted with attention to fit, materials, and workmanship. Many of our products are made to order, so please review the following policy before purchasing.

Standard-Size Orders

Standard-size items may be eligible for return or exchange if you contact us within 14 days of delivery.

To qualify, the item must be:

- Unworn and unused
- In its original condition
- Free from damage, stains, odors, or alterations
- Returned in its original packaging where reasonably possible

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Custom-Measurement & Personalized Orders

Items produced according to customer-provided measurements, personalized specifications, or other custom requests are made specifically for that customer and are therefore not eligible for change-of-mind returns or exchanges.

If there is a manufacturing defect, the item differs materially from the approved order specifications, or we made an error in producing your custom order, please contact us and we will work with you to resolve the issue.

This does not limit any rights you may have under applicable consumer law.

Incorrect Measurements

For custom-sized products, customers are responsible for providing accurate measurements according to our measurement guide.

NordicLeatherCo is not responsible for fit issues caused by incorrect measurements supplied by the customer.

If alterations are possible, please contact us and we will advise you of the available options. Alteration and shipping charges may apply.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

Your order number, a description of the issue, and clear photographs showing the problem.

After reviewing the issue, we may offer a repair, replacement, alteration, partial refund, or refund depending on the circumstances.

Where the issue resulted from our error, we will cover reasonable costs required to resolve it.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will be issued to the original payment method. Processing times after issuance depend on your bank or payment provider.